We strive to deliver products purchased from shop.t-3-c-m.com in excellent condition and in the fastest time possible.

How are orders placed on T3CM delivered to me?

All orders placed on shop.t-3-c-m.com are delivered through:

• EMS standard post delivery (International delivery)
• Courier delivery in Moscow

Can there be any extra costs for delivery?

Please be informed that in some countries there can be additional costs for customs and taxes. These expenses are paid by the customer.

How does your Standard Delivery service work?

We try our hardest to deliver your orders as fast as possible. Our standard delivery policy is within 3-4 working days from Monday to Friday (excluding Public Holidays) from the moment you submit your order we ship it to our delivery partner.

How do I check the status of my order?

Please tap on “My Orders” section in your account on our website to check your order status.

How can I track my delivery?

After your order is shipped to the delivery company you will receive and email with a tracking number with a link to the post service website where you can see the status of the delivery.

Does T3CM deliver orders worldwide?

Yes, we offer international delivery for our customers.

Within 14 days after receipt of the order if you are not satisfied with your purchase you can return the items for an exchange or refund.

How to exchange or return item(s)?

1. Pack all items in new and unused condition in their original packaging and enclose a brief letter with information indicating the reason for exchange or return.
2. Ship your sufficiently stamped package to our address. Send us a request to our email and we will send you the post address where to return the order.
3. We will not be liable for loss of or damage to the package.

Retain the receipt of your return until you have received the confirmation of your refund. As soon as we receive your shipment, we will send you a confirmation email about the receipt. If you wish a refund, you will receive it within 14 days after receipt of your return.

In accordance with our general terms and conditions we do not compensate the expenses for the return shipment and we also reserve the right to deduct a portion of the shipping costs from the sum to be refunded, if your order had a free delivery.

If the order is cancelled, lost or undelivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.